Returns & Exchange Policy
We take customer satisfaction seriously and want your shopping experience to be as smooth as possible. Below you can read how returns, damaged products and cancellations are handled by the official PbSin shop.
How To Cancel An Order Immediately
If you need to cancel, contact customer service as soon as possible by email at [email protected] or via the contact form, quoting your order number. Orders that have not yet been dispatched can usually be cancelled straight away.
Items Correctly Returned Are Refunded
Goods returned in line with the policy are refunded in full to the original payment method once they have been received and checked.
How To Return Goods
Please contact customer service first so a return can be registered. Then send the item, securely packaged, to the returns address below with your order number enclosed.
Returns Address:
PbSin
Seattleweg 5
3195ND Rotterdam
Netherlands
Handling Damaged Goods
If your parcel arrives damaged, email customer service with your order number and a photo of the damage. A replacement or refund will be arranged.
How Do I Receive A Refund?
Refunds are issued to the payment method used at checkout. Processing times depend on your bank or payment provider.
Late Or Missing Refunds
If a refund has been confirmed but has not appeared after several working days, check with your bank or card provider first, then contact customer service with your order number.
Free Gifts And Promotional Items
Free gifts and promotional items cannot be refunded or returned.
Do You Have Further Questions?
Email [email protected] or call the customer service hotline on 020 7946 0958, Monday to Friday, 8am to 6pm (existing orders only).